Last updated: 15/Jan/2026
This Cleaning Policy explains how we deliver our carpet cleaning services, what customers can expect, and the standards we follow to ensure quality, safety, and satisfaction.
1. Our Cleaning Standards
We provide professional carpet cleaning using industry-approved equipment and methods. Our goal is to remove deep dirt, stains, and odors while protecting the quality and lifespan of your carpet.
2. Cleaning Methods
Our carpet cleaning process may include:
- Pre-inspection of carpet condition
- Pre-treatment of stains and high-traffic areas
- Deep cleaning using professional equipment
- Deodorizing (if required)
- Post-cleaning inspection
The exact method used depends on carpet type, condition, and customer needs.
3. Stain Removal Policy
While we aim to remove as many stains as possible, not all stains can be guaranteed to be fully removed, especially older or permanent stains. Results may vary depending on carpet material, stain type, and how long the stain has been present.
4. Drying Time
Typical drying time is 4–8 hours. Drying time may vary due to ventilation, carpet thickness, humidity, and weather conditions. We recommend limiting foot traffic until carpets are fully dry.
5. Furniture & Access
- Light furniture can remain in place and will be carefully cleaned around or moved if needed.
- Customers are responsible for removing fragile or valuable items before the appointment.
- Full access to the cleaning area is required at the scheduled time.
6. Safety & Products
We use professional-grade cleaning products that are safe for families and pets when used correctly. We recommend keeping pets and children off the cleaned areas until carpets are dry.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about carpet condition
- Informing us of any pre-existing damage
- Securing pets during the service
8. Satisfaction & Re-Clean Policy
Customer satisfaction is important to us. If you are not satisfied with the service, please contact us within 24–48 hours so we can review and address the concern.
9. Service Limitations
We reserve the right to refuse or stop service if:
- Conditions are unsafe
- Carpet condition poses a risk of damage
- There is lack of access to the service area
10. Policy Updates
This Cleaning Policy may be updated from time to time. Any changes will be posted on this page with the updated date.
Contact Information
If you have questions about this Cleaning Policy, please contact us:
Email: contact@tidylab.co.uk